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Technology FAQ

How to



Use the VOIP telephony system for the first time

If you have subscribed to eOffice's VOIP telephony service, you will be given a membership pack with details of your telephone number and extension number.

To make a call dial the requested number and Press the tick button to confirm that number is complete.
If you are on the phone and you receive another call, you can place your line on hold and press the L2 button to receive the second call. If your line is engaged or you do not answer incoming calls will be forwarded to your voicemail.  If you are using the system for the first time, you will need to configure your voicemail including your welcome message. To do this, dial *1 and then just follow the spoken instructions.
To check your voicemail when outside of eOffice, dial 0870 861 6661. When you are put through to voicemail, key in your extension and pin code and follow the instructions.

Download the manual

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Connecting to the Internet via an Ethernet cable

To access this service, you will need to connect to our office (LAN) network. Most computers already have a built-in LAN card (also known as an Ethernet, 10/100, 10-Based-T or NIC card). LANs run at speeds of either 10 or 100 Mb/s. The eOffice network supports both speeds. To connect to the network, you will have to change your Local Area Connection settings in the network settings control panel. The information on IP Address, Subnet Mask, Default Gateway and DNS server is located at each workstation on a white card. Please contact technical support at technical@eoffice.net if you need help.

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Connecting to the Internet via wireless connection (WiFi)

To use this service, you will need to connect to our office (LAN) network. Most new laptop computers have a built in Wireless adapter and any laptop without this can attach a separate card (Typically a PCMCIA Card). Wireless networks run at speeds of 11Mbit / 54Mbit or 108Mbit, also known as the 802.11a and 802.11g standards – eOffice supports all standards. On connecting to the network, eOffice will automatically supply the connecting laptop with an IP number through our DHCP server and will ask for a password (i.e. WPA2 encryption). Any WiFi enabled laptop can start using the broadband, just by turning it on and selecting the access point that is in range – eOffice WiFi or eOffice Wifi 2 -  no setup is needed.

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Network my computer with another computer

For security reasons, our network does not allow you to access computers belonging to other eOffice members from your computer. However, if you need to work with other users, for example, for file/printer sharing, we can set up a vLAN (Virtual Local Area Network) or you can purchase a mini hub (additional broadband charges will apply). Please contact technical support at technical@eoffice.net to have this set up for you.

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Printing and copying

We have provided networked digital colour printers and copiers in partnership with Canon. Please contact technical support at technical@eoffice.net to have printing set up for you. Printing and copying is available on a price per copy basis.

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Using the printer as a fax

To use the fax option you will need to use the printer code and printer password given to you and summarized on your white utility card.

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Scan to email

To use the scan to email option you will need to use the printer code and printer password given to you and summarized on the white utility card. You will be able to scan in PDF or TIFF format.

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Need more help?

Please contact eOffice technical support during office hours 9am - 6pm Mon-Fri (dial 0 for reception or +44 (0) 870 888 88 88 from outside) or email technical@eoffice.net.  eOffice does not currently offer technical support outside these hours.

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