Technology FAQ
How to
Use the telephone system for the first time
If you have subscribed to eOffice's telephone service, you can use any telephone in the
office. On arrival, you will be given a membership pack with details of your telephone number, your extension number and your pin code.
To log in to a telephone, first check nobody is logged in to that handset. A handset that has been logged into will display the time and date. If this is the case, press the button labelled "Logout" on the handset. To login,
pick up the phone (or press the speaker button) and dial:
111[extension number]#[pin code]#
For example, if your extension number was 6809 and your pin code 1234, you would need to dial 1116809#1234#. The time and date should now be shown on the handset and you can now use the telephone as normal. Dial 9 for an outside line.
To log out from a telephone press the Logout button on the right of the
handset.
Please remember to log out otherwise other centre users are able to make calls which will be added to your bill.
When your line is engaged, you do not answer or you are logged out, incoming
calls are forwarded to your voicemail. If you are using the system for the first time, you will need to configure your voicemail including your welcome message. To do this, log onto your phone and hit the key marked voicemail. Follow the instruction given.
To check your voicemail from outside, dial your Voicemail
number. When you are put through to voicemail input your extn and pin and follow the instructions.
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Connecting to the Internet
via a Ethernet cable
In order to
access this service, you will need to connect to our office (LAN) network. Most
computers already have a LAN card (also known as an Ethernet, 10/100, 10-Based-T
or NIC card) built in. LANs run at speeds of either 10 or 100 Mb/s. The eOffice
network supports both speeds. To connect to the network, you will have to change
your “Local Area Connection” settings in the network settings control panel. The
information on IP Address, Subnet Mask, Default Gateway and DNS server is
located at each workstation on a white card and if needed, our IT Department can
help do the configuration at arrival.
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Connecting to the Internet
via Wireless Connection (WiFi)
In order to
use this service, clients need to connect to our office (LAN) network. Most new
laptop computers have a built in Wireless adapter and any laptop without this
can attach a separate card (Typically a PCMCIA Card). The Wireless networks run
at speeds of 11Mbit / 54Mbit or 108Mbit, also known as the
802.11a and 802.11g standards – eOffice support all
standards. Connecting to the network eOffice will automatically supply the
connecting laptop with an IP number through our DHCP server and we will not ask
for a login and password (i.e. WEP or WPA encryption). Any Wi-Fi enabled laptop
can start using the broadband, just by turning it on and selecting the access
point that is in range i.e. – "eOffice WiFi", no setup is needed.
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Network my computer with another computer
For security reasons, our network does not allow you to access the computers of other eOffice members from your computer. However, if you need to work with other users for file/printer sharing, for example, we can set up a vLAN (Virtual Local Area Network)
or you can purchase a mini hub (additional broadband charges will apply). Please contact
technical support to set this up.
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Printing
and Copying
We have provided a networked
digital colour printers and copiers in partnership with Canon. Please
contact technical support to have this setup for you
technical@eoffice.net
. Printing and copying is available on a price per copy basis.
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Using the printer as a Fax
To use
the fax option you will need to use the printer code and printer password given
to you and summarized on your white utility card.
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Scan to email
To use the scan to email
option clients will need to use the printer code and printer password given to
you and summarized on the white utility card. You will be able to scan in PDF
or TIFF format.
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Get further help
Please contact eOffice technical support for help during
office hours 9am - 6pm Mon-Fri (dial 0 for reception or +44 (0) 870 888 88 88 from outside) or email
technical@eoffice.net. Outside of these hours, eOffice do not currently offer technical support. .
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